Complaints
Tell us if something has not gone as expected.
Feedback is welcomed. Tree Properties aims to resolve concerns directly, fairly and without unnecessary formality.
How to complain
Contact Tree Properties
Email complaints@treeproperties.co.uk with the subject line Complaint. Please include the relevant facts and the outcome you would like, while avoiding unnecessary sensitive information.
Tree Properties Limited, company number 15420222.
- 01
Tell us what happened
Email the relevant facts, when the issue arose, the people or property involved and the resolution you would like.
- 02
Acknowledgement
We ordinarily acknowledge a complaint within five working days and identify any further information needed.
- 03
Investigation
The available information and records will be reviewed fairly. We may ask for additional information where this is needed to understand the concern.
- 04
Written outcome
We aim to provide a written outcome within 14 days after receiving the relevant information. If more time is needed, we will explain why.
Records and privacy
Complaints are handled sensitively.
Appropriate complaint records are maintained so the concern can be managed, a written outcome provided and any lessons identified. Personal information is handled in line with the Privacy Notice.